All Fathom paid accounts are fully-managed by us, on our servers. That means we take care of uptime, server maintenance, security, and updates to our software (which all customers get for free). If paying customers having trouble installing their code snippet, we can help with that.
We have a simple and fair billing policy: if you go over your views per month, we won’t suspend your account or turn off your stats. Instead, we look at a 3 month rolling average, and email you when it’s time to upgrade based on consistent overages, not just occasional traffic spikes.
We do not offer refunds, but you can cancel your account at any time and you’ll never have to pay again.