Virtual doctor app Babylon accidentally showed videos of other patients’ GP appointments

Babylon Health has apologised after users of its virtual GP appointment app were shown recordings of other patients’ consultations.

One user said he had been given access to around 50 videos that did not belong to him under the Consultation Replay section of the app, as he checked a prescription.

Babylon said it had fixed the issues and notified the Information Commissioner.

The app, which has more than 2.3 million users in the UK, offers live-streamed consultations over smartphones and electronic prescriptions. It also offers a chatbot that triages patients based on their symptoms.

"You don't expect to see anything like that when you're using a trusted app. It's shocking to see such a monumental error has been made," Rory Glover told the BBC.

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